Senior Voice Engineer
Company Name:
inContact
The Sr. Voice Engineer ensures the overall operability and design of the inContact voice network. This position is responsible for ensuring that the voice & VoIP infrastructure is functioning properly, reliably, efficiently and ensuring customer traffic / services are provisioned and maintained effectively. The main duties for this position are: Project Implementation, Troubleshooting, Growth of the voice network, Perform / Receive escalations from other teams and Review, Analyze, Evaluate the infrastructure for performance, scalability and capacity. This person may also be required to create and streamline processes for continual improvement. This person must have impeccable customer skills (although not directly customer facing) and must demonstrate the ability to work independently and deliver quality results in a highly dynamic environment, both individually and as part of a global team.?
__This Is What You'll Get To Do:__
Provisions and maintains Carrier connections
Performs routine maintenance and grooming of voice network infrastructure
Collaborate with all aspects of the IT organization to resolve escalated issues
Configure and optimize secure telephone systems, including multi vendor telecommunications and networking products to include all voice switches and data network hardware at the intermediate and/or expert level
Complex voice translation and design
Disaster recovery implementation and planning
Voice network upgrade, implementation, expansion
Designs, reviews, analyzes, evaluates and maintains inContact's voice network
Develops, tests and implements telecommunication solutions
Monitors and responds to network troubles, outages, and events
Must be able to support a flexible schedule and on-call services
May be required to work nights, evenings and weekends
Must be able to function in a high stress environment
Willing to travel
Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders
__Successful Candidates Will Have The Following:__
Bachelor's degree in Telecommunications or related field or equivalent work experience required
8
years experience in telecommunications
T1, DS3, OC3, OC12 install and test
Telecommunications wiring
Telecommunication switch/PBX programming
Advanced knowledge of VOIP/SIP
Advanced level experience with IP administration and management
Advanced level experience with administration and management for at least 2 technology vendors such as: Sonus, Lucent, Acme Packet, Cisco, Edgewater, Broadsoft
Knowledge of Windows OS and computer architecture
Command level knowledge of UNIX & Linux OS and architecture
Working knowledge of TCP/IP, Routers, Switches, Hubs, Firewalls, Domains, DNS, DHCP, and Subnetting
Experience with a structured Trouble Ticket system such as Remedy or RNT
Least cost routing network architecture
Help Desk or Technical Customer support
Expert knowledge at MS Excel
Knowledge of SBCs and their role in architecture
Proven track record of excellent communications
Experience with Network Sniffer Technologies and Capture Tools
Experience with Network Monitoring/Management systems
Experience with mentoring other engineers?
__Bonus
Experience:__
UNIX & Linux administration
Advanced knowledge of MS Office
Sonus accreditation
CCNA - Routing & Switching
CCNA - Voice
Knowledge of Polycom systems
Ability to script or automate repetitive processes
Experience with services such as L2VPN, L3VPN, and VPLS preferred?
Position: Senior Voice Engineer
Location: Midvale, UT
Job Id: 1498-1498
# of Openings: 2Estimated Salary: $20 to $28 per hour based on qualifications.
inContact
The Sr. Voice Engineer ensures the overall operability and design of the inContact voice network. This position is responsible for ensuring that the voice & VoIP infrastructure is functioning properly, reliably, efficiently and ensuring customer traffic / services are provisioned and maintained effectively. The main duties for this position are: Project Implementation, Troubleshooting, Growth of the voice network, Perform / Receive escalations from other teams and Review, Analyze, Evaluate the infrastructure for performance, scalability and capacity. This person may also be required to create and streamline processes for continual improvement. This person must have impeccable customer skills (although not directly customer facing) and must demonstrate the ability to work independently and deliver quality results in a highly dynamic environment, both individually and as part of a global team.?
__This Is What You'll Get To Do:__
Provisions and maintains Carrier connections
Performs routine maintenance and grooming of voice network infrastructure
Collaborate with all aspects of the IT organization to resolve escalated issues
Configure and optimize secure telephone systems, including multi vendor telecommunications and networking products to include all voice switches and data network hardware at the intermediate and/or expert level
Complex voice translation and design
Disaster recovery implementation and planning
Voice network upgrade, implementation, expansion
Designs, reviews, analyzes, evaluates and maintains inContact's voice network
Develops, tests and implements telecommunication solutions
Monitors and responds to network troubles, outages, and events
Must be able to support a flexible schedule and on-call services
May be required to work nights, evenings and weekends
Must be able to function in a high stress environment
Willing to travel
Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders
__Successful Candidates Will Have The Following:__
Bachelor's degree in Telecommunications or related field or equivalent work experience required
8
years experience in telecommunications
T1, DS3, OC3, OC12 install and test
Telecommunications wiring
Telecommunication switch/PBX programming
Advanced knowledge of VOIP/SIP
Advanced level experience with IP administration and management
Advanced level experience with administration and management for at least 2 technology vendors such as: Sonus, Lucent, Acme Packet, Cisco, Edgewater, Broadsoft
Knowledge of Windows OS and computer architecture
Command level knowledge of UNIX & Linux OS and architecture
Working knowledge of TCP/IP, Routers, Switches, Hubs, Firewalls, Domains, DNS, DHCP, and Subnetting
Experience with a structured Trouble Ticket system such as Remedy or RNT
Least cost routing network architecture
Help Desk or Technical Customer support
Expert knowledge at MS Excel
Knowledge of SBCs and their role in architecture
Proven track record of excellent communications
Experience with Network Sniffer Technologies and Capture Tools
Experience with Network Monitoring/Management systems
Experience with mentoring other engineers?
__Bonus
Experience:__
UNIX & Linux administration
Advanced knowledge of MS Office
Sonus accreditation
CCNA - Routing & Switching
CCNA - Voice
Knowledge of Polycom systems
Ability to script or automate repetitive processes
Experience with services such as L2VPN, L3VPN, and VPLS preferred?
Position: Senior Voice Engineer
Location: Midvale, UT
Job Id: 1498-1498
# of Openings: 2Estimated Salary: $20 to $28 per hour based on qualifications.
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