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Customer Care Rep

There are 3 Full-Time positions and 1 Part-Time (no benefits) position with on-call availability required.
Bilingual - Fluent in English and Spanish a plus but not required.
This position is responsible for answering phones and electronic communications to respond to customer orders, general customer inquiries, billing questions and customer complaints. Project a professional company image through phone and electronic communications.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned from time to time.
Answer phones promptly, professionally and courteously and respond to customer requests
Sell product and place customer orders in computer system
Provide customers with product and service information
Upsell products and services
Transfer customer calls to appropriate staff
Identify, research and resolve customer issues using the computer system
Promptly follow-up on customer inquiries not immediately resolved
Maintain call quality standards as outlined
Update the details of the call in the customer database and complete call logs and reports
Research billing issues and misapplied payments
Recognize, document and alert the supervisor of trends in customer calls
Recommend process improvements
Participate in training sessions and workshops and apply training received to job functions
Work to achieve team and individual performance plans on a daily and monthly basis
Any other duties and/or responsibilities as assigned
Candidate should possess:
Excellent communication skills, speaks clearly; listens and gets clarification
Continual attention to detail and follow through
Strong interpersonal skills with the ability to communicate effectively with a wide array of people and personalities.
Required Qualifications:
Excellent verbal and written language skills.
A positive attitude and able to maintain a high energy level throughout shift.
Professional personal presentation
Reliability and promptness
Education Requirements:
High School Diploma or equivalent - some college preferred
Knowledge of computers and relevant software applications
Knowledge of customer service principles and practices
Candidate should possess:
Excellent communication skills, speaks clearly; listens and gets clarification
Continual attention to detail and follow through
Strong interpersonal skills with the ability to communicate effectively with a wide array of people and personalities.
Required Qualifications:
Excellent verbal and written language skills.
A positive attitude and able to maintain a high energy level throughout shift.
Professional personal presentation
Reliability and promptness
Education Requirements:
High School Diploma or equivalent - some college preferred
Knowledge of computers and relevant software applications
Knowledge of customer service principles and practices
Contact: Lori
Email: Lori@max.com
Please email your resume and wage history in MS Word format to Lori@max.com. We will contact selected candidates to schedule an interview.
Thank you

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