Senior Sales Engineer
Company Name:
inContact
The purpose of the Sr. Sales Engineer is to provide dedicated sales support to the field and inside sales teams:
By proactively identifying & addressing customer's technical needs and objections, to drive sales.
By acting as the primary bridge to identify & remove process problems early between Sales and Operations
By protecting inContact, as an organization, from projects where technical issues outweigh value to inContact by being able to delineate between technically feasible and technically problematic opportunities
__This Is What You''ll Get To Do:__
Assist sales team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements into effective technical solutions - with a focus on inContact's solutions.
Maintain high level knowledge of competitive product lines, especially as it relates to technical strengths and weaknesses of the competitor's products and what strategy inContact should develop to counter.
Maintain high-level knowledge of all other inContact products/services, competitive product lines, and industry through self-education and inContact's resources.
Proactively and effectively identify customer needs and overcome objections to proposed solutions.
Perform technical benefits assessment for customers by gaining detailed understanding of their environment.
Provide continuous knowledge transfer to the sales force regarding technical aspects and benefits of the inContact's(TM) solutions.
Support new and existing sales efforts via technical discovery, product demonstrations and presentations.
Properly document and provide feedback to sales team.
Assist in the preparation of responses to RFP's and deliver technical and sales oriented presentations to customer's technical staff and senior management.
Meet with customers to understand their current technical environment, key business issues, and future benefits that could be realized through inContact's advanced contact center technology deployments.
Work with the Sales Support to ensure orders are completed in an accurate and timely fashion.
Create, based on customer needs, a detailed Solutions Overview (SO) document for each new customer which will be the basis from which all pre-turn up work will be performed. Instruct customer on costs associated with the work.
Build and maintain relationships with financial, subject and technical decision makers and influencers in prospect base.
Position will require significant travel up to 75%.
__Successful Candidates Will Have The Following:__
Bachelor's Degree in Business Information Systems, Computer Science, Communications or related field or equivalent work experience required.
6
years direct sales engineering experience in contact centers, telecommunications or software sales
Strong sales skills
Relationship management abilities
Superior communication skills
High integrity
Experience in fast paced environment
Experience meeting customer time constraints
Ability to define problems, collect data, establish facts and draw valid conclusions
Analytical/Quantitative abilities required. Must be able to interpret and explain financial and statistical information
Ability to negotiate and up sell products and services
In-depth knowledge of technical support issues related to Internet, video, and telephony. A hands-on background in engineering, technical support or field maintenance is desirable
Broad knowledge of call center technologies, call traffic analysis, automatic call distributions and interactive voice response systems
Excellent interpersonal and communication skills including verbal, written, negotiation and communications.
Valid driver's license.
__Bonus
Experience:__
2
years sales experience outside of sales engineering in a software environment
VoIP experience
Broad knowledge of the call center market
Relationship management abilities
Excellent industry reputation
Consensus building strengths among internal groups
Negotiation skills
Position: Senior Sales Engineer
Location: Midvale, UT
Job Id: 1350-1350
# of Openings: 1Estimated Salary: $20 to $28 per hour based on qualifications.
inContact
The purpose of the Sr. Sales Engineer is to provide dedicated sales support to the field and inside sales teams:
By proactively identifying & addressing customer's technical needs and objections, to drive sales.
By acting as the primary bridge to identify & remove process problems early between Sales and Operations
By protecting inContact, as an organization, from projects where technical issues outweigh value to inContact by being able to delineate between technically feasible and technically problematic opportunities
__This Is What You''ll Get To Do:__
Assist sales team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements into effective technical solutions - with a focus on inContact's solutions.
Maintain high level knowledge of competitive product lines, especially as it relates to technical strengths and weaknesses of the competitor's products and what strategy inContact should develop to counter.
Maintain high-level knowledge of all other inContact products/services, competitive product lines, and industry through self-education and inContact's resources.
Proactively and effectively identify customer needs and overcome objections to proposed solutions.
Perform technical benefits assessment for customers by gaining detailed understanding of their environment.
Provide continuous knowledge transfer to the sales force regarding technical aspects and benefits of the inContact's(TM) solutions.
Support new and existing sales efforts via technical discovery, product demonstrations and presentations.
Properly document and provide feedback to sales team.
Assist in the preparation of responses to RFP's and deliver technical and sales oriented presentations to customer's technical staff and senior management.
Meet with customers to understand their current technical environment, key business issues, and future benefits that could be realized through inContact's advanced contact center technology deployments.
Work with the Sales Support to ensure orders are completed in an accurate and timely fashion.
Create, based on customer needs, a detailed Solutions Overview (SO) document for each new customer which will be the basis from which all pre-turn up work will be performed. Instruct customer on costs associated with the work.
Build and maintain relationships with financial, subject and technical decision makers and influencers in prospect base.
Position will require significant travel up to 75%.
__Successful Candidates Will Have The Following:__
Bachelor's Degree in Business Information Systems, Computer Science, Communications or related field or equivalent work experience required.
6
years direct sales engineering experience in contact centers, telecommunications or software sales
Strong sales skills
Relationship management abilities
Superior communication skills
High integrity
Experience in fast paced environment
Experience meeting customer time constraints
Ability to define problems, collect data, establish facts and draw valid conclusions
Analytical/Quantitative abilities required. Must be able to interpret and explain financial and statistical information
Ability to negotiate and up sell products and services
In-depth knowledge of technical support issues related to Internet, video, and telephony. A hands-on background in engineering, technical support or field maintenance is desirable
Broad knowledge of call center technologies, call traffic analysis, automatic call distributions and interactive voice response systems
Excellent interpersonal and communication skills including verbal, written, negotiation and communications.
Valid driver's license.
__Bonus
Experience:__
2
years sales experience outside of sales engineering in a software environment
VoIP experience
Broad knowledge of the call center market
Relationship management abilities
Excellent industry reputation
Consensus building strengths among internal groups
Negotiation skills
Position: Senior Sales Engineer
Location: Midvale, UT
Job Id: 1350-1350
# of Openings: 1Estimated Salary: $20 to $28 per hour based on qualifications.
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